Service Accountmanager Automation

The average workday for a Service Accountmanager Automation:

The Service Accountmanager Automation is the contact person for customers after completion of the new packaging project. You draw up offers as a result of acquisition by and/or requests from customers for service products for existing packaging systems. You are responsible for the technical, timely and financial execution of these service activities from request to realization, whereby you yourself are also operationally involved in the execution.

• You research the needs of packaging customers and convert them into functional specifications and, for internal use, into technical specifications;
• For the purpose of speed and to avoid transfer points, you combine initiating requests and making modification quotations and executing modification orders, handling multiple quotations and projects simultaneously;
• Plan, coordinate and implement modification projects;
• Resolving and settling any warranty claims;
• Keeping the customer information system up to date.

You know from experience how to communicate with international customers and are able to communicate both internally and externally with different disciplines. You are familiar with the conversion of machines and are willing to perform modifications at our customers, worldwide. In addition, you have a high degree of service readiness, commercial drive and quality awareness and you are willing to work with us on our own continuous improvements.

• Completed Bachelor degree in the direction of Mechanical Engineering or Mechatronics;
• Several years of relevant work experience;
• Experience with producing modification quotations;
• Knowledge of analyzing production processes at customers;
• Familiar with maintenance projects at customers;
• Proficiency in Dutch and English language.